Your Trusted Global
Business Outsource
Partner
Dedicated Team
24/7 Customer support
Focused Market
Bespoke BPO services
for both local and
International clients
Quick Response
95% issues resolved
in first contact
Creating an Experience by Delivering Exceptional Service
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ABOUT US
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Collab is an innovative business process outsourcing (BPO) firm based in South Africa, Randburg. We specialize in delivering exceptional call center and back-office services tailored for any organization, leveraging our expertise and advanced infrastructure.
About Us at Collab
Collab is dedicated to transforming business process outsourcing with exceptional quality and efficiency. Our team, comprising experienced professionals, brings a unique blend of expertise and cultural understanding to deliver top-tier call center and back-office solutions. We are committed to enhancing operations, improving customer satisfaction, and driving growth through our tailored, high-quality services. Learn more about our mission, vision, and the exceptional team that makes it all possible.
Who we are
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Services
We streamline your sales pipeline by securing qualified appoints with decision-makers, leveraging advanced CRM tools and proven negotiating tactics.
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Our Lead generation campaigns are driven by data analytics, targeted outreach and persuasiive communication techniques. We identify and qualify high quality leads, empowering your sales teams with prospects poised for conversion.
Lead Generation
Appointment setting
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Services
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Our after-sales call campaigns focus on proactive engagement to ensure customer satisfaction and loyalty through personalized follow-up and assistance.
After Sales Calls
Our technical support team provides expert assistance to resolve technical issues quickly, ensuring minimal disruption to your business operations
Quality Assurance
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Services
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Our welcome call campaigns make a lasting first impression, providing a warm greeting and personalized introduction to new customers.
Welcome Calls
We gather actionable feedback through methodical survey design and empathetic questioning, driving continuous improvement initiatives.
Customer Satisfaction Survey Calls
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Our live chat support team offers real-time assistance, delivering prompt and personalized solutions to enhance customer experience.
Live Chat Support
Services
Our technical support team provides expert assistance to resolve technical issues quickly, ensuring minimal disruption to your business operations
Technical Support
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West Wing, Petrob House 343 Surrey Avenue Randburg,Johannesburg South Africa
+27 (10) 444 0007
info@collab2.co.za
Do not hesitate to contact us today, lets optimize your business
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Our Partnered Collaborators
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